Right of withdrawal

For contracts concluded with consumers at a distance or outside our business premises.

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Who this policy applies to

Under § 13 BGB, a consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. The right of withdrawal applies to contracts concluded exclusively by means of distance communication or outside our business premises (§ 312g BGB).

According to the case law of the German Federal Court of Justice (BGH), an owners’ association (Gemeinschaft der Wohnungseigentümer) can also be regarded as a consumer if at least one of its members is a natural person and the transaction serves neither a trade nor a profession. A management contract concluded outside the owners’ meeting or at a distance may therefore be subject to withdrawal.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire after fourteen days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (Julius Launhardt, Maffeiplatz 2, 90459 Nürnberg, phone +49 1575 4240703, email hallo@ravenica.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested us to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Early expiry of the right of withdrawal

For a contract for the provision of services, the right of withdrawal expires once the service has been fully provided, if you expressly agreed before performance began and at the same time confirmed your knowledge that you lose your right of withdrawal once we have fully performed the contract (§ 356(4) BGB).

Model withdrawal form

If you wish to withdraw from the contract, you can complete and return this form. Using it is not obligatory.

To Julius Launhardt Maffeiplatz 2 90459 Nürnberg Email: hallo@ravenica.de

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the provision of the following service:

Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.

Further information

Full provider identification is given in the legal notice. Information on how we process your data is given in the privacy policy.